Choose your delivery

First of all, it’s important for us that you know why you pay shipping fees by ordering from us. Today, most e-commerce have chosen to offer delivery of your parcels, often from a certain purchase amount. This is not our case, and for a very simple reason: the price of the delivery is charged to us by the carrier, it is obvious. To offer you the shipping costs would be to marge a lot more on our products to cover that cost, and that’s what we don’t want. Nothing is "free" and we want to play the transparency card with you: our product costs X€, getting it to you costs Y€.
Because the satisfaction of our customers is paramount to us, we have rigorously compared, selected, tested and selected several carriers with a very good quality/price ratio. Your shipping costs are calculated according to the weight of your order and our website automatically displays the carrier at the most attractive price.

For any shipment outside the European Union, any customs fees or local taxes remain the responsibility of the recipient (incoterm DAP).

On average, we send your orders between 24 and 48 hours, excluding products manufactured on order (lime paints, coatings and coloured plasters + specific requests, including samples of these products). Once your package is shipped, delivery takes an average of 2 to 6 business days. This is an estimate based on our previous shipments, the time is not guaranteed. We are talking about an unsecured deadline when the carrier mentions a delivery date only for information purposes. The indication by the carrier of an unsecured period does not mean that it has an unlimited period to deliver your shipment. In the majority of cases, deadlines are met and carriers make every effort to deliver within the indicated deadlines. However, an unsecured shipment cannot be refunded if the delivery time is higher than that initially indicated.

Please place your orders once you are sure that you can receive your package and do not indicate "order to ship in X days". The shipping department does not have access to this information and will therefore not be able to consider your request. 

Our shipments are made in the fastest time by "classic" carrier, by appointment or during the opening hours of the recipient. In case of unforeseen absence of the consignee, the re-delivery will be the subject of a rebilling. A mobile phone number should be provided to facilitate the booking of appointments.
You can also choose to be delivered as a relay point in the store of your choice – you will find the list of participating shops on our website. Warning : the parcels will be kept only 8 or 9 days (depending of the carrier) in the relay shops before being returned to us. 
In case of package returned to the sender, the transport costs will be at your expense as well as any costs of return. If you do not wish a new expedition of the goods, we will refund the price of your order excluding transport costs (round trip). Are not concerned by the refund the ready-to-use colored products (lime paints, coatings, plasters including samples) made at the request of the consumer and non-refundable.

On our website, you will have the choice of your delivery between the different carriers listed below.

DPD transport (delivery within 2 to 4 days*)

• Pickup relay : Delivery in the relay point of your choice according to the list of relay points.
  * Deadlines : 2 to 4 days (not guaranteed) according to availability and after shipment from the factory (excluding weekends and holidays). You can track your package on : https://trace.dpd.fr/trace. You will receive an email indicating the delivery of your package (remember to check your SPAM).

Warning : the parcel will be kept only 9 calendar days (from the day of deposit) in the parcel relay and will then be returned to us - return and re-delivery costs at your expense. 

• DPD Predict : Home delivery within 2 to 4 days (not guaranteed). You have real-time tracking of your package : https://trace.dpd.fr/trace.
  
  You will receive an email (remember to check your SPAM) or a text message indicating a delivery time. If it does not suit you, you have the possibility to change your delivery until 23pm, the day of receipt of email/message. After this time, if you are not at home during this first delivery, the deliveryman will deposit a notice of passage in your mailbox. This will allow you to reschedule a new delivery date according to your availability or choose another delivery method by visiting the DPD website. Your deliveryman may also drop off your package at a nearby relay, if the dimensions of the package and your location allow it. The package awaiting instruction will be kept 5 days in the delivery agency before being returned to the sender - return and delivery costs at your expense.

Warning : in case of absence at the time of delivery, deliverymen can offer to leave the package somewhere without your signature. Responding to this message automatically releases the liability of the carrier, not allowing you to exercise recourse in case of dispute.

Additional fees will be applied to mountainous areas, islands and Corsica.

KUEHNE + NAGEL, SCHENKER, EUROCOOP

For larger volumes (generally over 40-50 kg), you will be offered other solutions : Kuehne + Nagel, Schenker, Eurocoop.
Kuehne + Nagel or Schenker (in France and in Europe) : 3 to 7 working days after shipment of your order.

Kuehne + Nagel : delivery to the recipient’s home (package delivered against signature). In case of absence of the recipient, a notice of passage will be filed and you will have to contact the carrier to arrange an appointment. 
Schenker : delivery to the recipient’s home (delivery against signature). After two notices of passage, a suffering fee will apply to arrange a new appointment. 
Eurocoop : express delivery to the recipient’s home (delivery against signature). 24/48h delivery not guaranteed. Offer available only for the neighboring departments of Vaucluse. No appointment booking.

Warning : additional cost possible if delivery address inaccessible by heavy goods vehicle.

Factory/Show-room pick-up 

Order and pick up your order directly from our factory located 200 chemin des Ocriers - 84400, Apt.
Days and hours for pick-up : from monday to friday, from 8:30am to 11:45am and from 01:00pm to 04:45pm (03:45pm on friday).
You can also operate your own carrier, including for an express delivery.

The selected price is the cheapest based on all the carriers we work with. 
Beyond 750kg, please send us an email to infos@ocres-de-france.com for a quote.

Additional charges can be added to this basic price for hard-to-reach areas (mountainous areas, islands, city centers not accessible by truck...).

We are at your disposal to answer any questions (before, during or after the delivery) by email to infos@ocres-de-france.com.